Referral
Refer to Aseelam Care
If you are a participant, family member, carer or professional looking for disability support in Ballarat, you can contact Aseelam Care to discuss a referral.
We welcome enquiries from people who would like to understand our services and whether we may be able to support a participant's needs. Our referral process is designed to be simple, respectful and focused on the participant.
Who can make a referral?
A referral or enquiry may come from
- NDIS participants
- Family members
- Carers
- Support coordinators
- Plan managers
- Allied health professionals
- Health professionals
- Community organisations
- Other support providers
- Representatives supporting a participant
The participant's preferences and consent should be considered throughout the referral process.
When should you refer?
Contact us if someone is looking for support with
- Personal care
- Household tasks
- Community participation
- Group activities
- Centre-based activities
- Support coordination
- Respite support
- Home accessibility
- Community nursing
- Therapeutic support
- Specialist disability accommodation
The appropriate service will depend on the participant's individual circumstances and support arrangements.
Our referral process
Five simple steps
1
Submit an enquiry
Contact Aseelam Care by phone, email or the referral form to discuss the participant's requirements.
2
Tell us about the participant
We may ask about support needs, preferred services, location, goals, current support arrangements and availability requirements.
3
Discuss service availability
Our team will discuss whether the requested service is within our scope and whether we currently have suitable availability.
4
Understand the support requirements
We work with the participant and relevant people to understand the type of support being requested.
5
Confirm the next steps
If we are able to support the participant, we can discuss the next steps for establishing the appropriate service arrangement.
Only what is needed
Only information relevant to understanding the support request should be provided.
Referral form
Ready to get started?
Complete the form step by step. You can move back at any time, and nothing is sent until the final step.
- 1Your details
- 2Participant details
- 3Cultural details
- 4Services request
- 5Booking & NDIS
Prefer to talk?
Call 1300 412 669 or email admin@aseelamcare.com.
Participant choice and consent
The participant stays at the centre
Where another person makes an enquiry on behalf of a participant, appropriate consent and communication should be considered. We respect participant choice regarding:
- Services
- Providers
- Support preferences
- Communication
- Daily routines
- Goals
Our role is to provide information and support the participant in making informed choices.
Referrals from support coordinators
Support coordinators can contact Aseelam Care when exploring suitable services for participants in Ballarat. We can discuss:
- Participant requirements
- Requested services
- Location
- Availability
- Support arrangements
- Relevant next steps
Where appropriate, we can work collaboratively with the participant's existing support network.
Referrals from allied health and health professionals
Depending on the participant's circumstances, this may involve support relating to:
- Daily activities
- Community participation
- Personal support
- Household activities
- Nursing
- Therapeutic services
- Accessibility
- Accommodation
Any clinical recommendations should remain within the scope of the relevant qualified professional.
What information should you provide?
Helpful details for a referral
- Participant name
- Preferred contact details
- Location
- Type of support requested
- General support requirements
- Preferred days or times
- Relevant service information
- Contact details for the referring person
Please only provide information that is necessary and appropriate for the referral.
What happens after a referral?
We review the request and discuss next steps
- 1Contacting the participant or authorised representative
- 2Discussing support requirements
- 3Confirming service availability
- 4Discussing the requested service
- 5Explaining the next steps
- 6Establishing the appropriate support arrangement where suitable
A referral does not automatically guarantee service availability. Support depends on individual circumstances, service scope and current capacity.
Refer to Aseelam Care
Looking for a local disability support provider in Ballarat?
We welcome your enquiry.
Phone
1300 412 669
Address
10 Little Bridge Street
Ballarat Central, VIC 3350
Opening hours
Monday–Friday
9:00am–5:00pm